Refunds and cancellations

Refunds

If you can't start your course, the amount of refund we can give you depends on how much notice you give us:

  • 28 days or more before your course starts = full refund
  • 27-14 days before your course starts = 75% refund
  • 13 days or less prior to start of course = no refund

We can't give you a refund if you decide to withdraw after your programme of study has started.

If you can't start or continue your course or programme of study for a medical reason, please write to us (addressed to the Director of Adult Education) to explain and to ask for special consideration. You'll need to include a certificate from your doctor.

Cancellations

We aim to run all the courses we advertise. Occasionally, though, we may have no choice but to cancel or merge a course. If this happens, we'll offer you another date or course programme. If this isn't suitable for you, we'll give you a full refund within 28 days.