General Information 2011-12

Dates for 2012-2013 will be published in mid June 2012

Opening hours:                       

The College is open during term as follows: 

Monday and Wednesday 8.30 am – 9.00 pm
Tuesday and Thursday 8.30 am – 5.00 pm
Friday   8.30 am – 4.30 pm

The College is open during holidays as follows:

Monday – Thursday 8.30 am – 5.00 pm
Friday   8.30 am – 4.30 pm

Autumn Term
Start date:   Monday 19 September 2011
Finish date:   Friday 16 December 2011

NB: There will be no classes on Friday 14 October & Friday 25 November 2011

Half Term week begins  Monday 24 October 2011

Spring Term
Start date:   Wednesday 04 January 2012
Finish date:   Friday 30 March 2012

NB. There will be no evening classes on Wednesday 14 March 2012

Half Term week begins Monday 13 February 2012

Summer Term
Start date:   Monday 16 April 2012
Finish date:   Friday 13 July 2012

NB There will be no classes on Thursday 31 May and Friday 1 June 2012

Half Term week begins Monday 04 June 2012 

All information displayed on this page is given in good faith but the College reserves the right to make changes.  All Adult Courses require a viable number of students before they can run.

How to contact us

You can telephone us on 01420 592210/11 during the opening hours shown on the front cover.  After 5.00pm please telephone 01420 592200.
We also have a voicemail facility for messages left out of opening hours.

You can write to us at:

Adult Education
Alton College
Old Odiham Road
Alton
Hants GU34 2LX

Our fax number is 01420 592253

You can e-mail us on adulteducation@altoncollege.ac.uk

What we offer

You can visit the college or contact us to use the following services:

• Current information about the qualifications and courses we offer here, or at other training establishments if that is better for you
• In depth confidential advice and guidance about your future and how education and training might help you
• Up to date information about financing your course of study or training
• Current information about entry into Higher Education and entry requirements
• Information about the support we can provide to help your learning skills

There is no charge for any of these services

Reduction in Fees

You may be entitled to a reduction in fees for Skills Funding Agency funded courses if you are under 19 on 31 August 2011 or in receipt of Job Seeker's Allowance or Employment and Support Allowance (WRAG) or if you are studying for your first Level 2 or Level 3 qualification.  Please ask for the guidelines if you are applying for Remission of Tuition Fees.

We also provide

• An environment where you will receive treatment in accordance with our commitment to equal opportunities
• A clear and fair complaints and disciplinary procedure
• Information about the performance of the college

Please refer to our Statement of Service and College Charter for more details.

What you can expect from us

• Helpful, informed and experienced staff to assist you with choosing a course
• We will treat all personal information given to us in the strictest confidence
• We will deal with any queries or complaints about your course within 28 days
• We will refer you to another college if we cannot meet your needs

What we expect from you

• Please keep to appointment times and let us know if you wish to cancel or rearrange
• Please let us know when you are not able to attend a class. If four consecutive weeks pass without notification, we reserve the right to withdraw you from the course and no refund will be offered
• Alton College does not allow smoking on the campus
• We look forward to your comments on the services we offer
• Please write to us with any complaints

(We will review our service in the light of feedback every six months and make changes accordingly.)

Other College Facilities

The only car park is at the rear of the college off Edward Road.  Daytime students whose course is over 6 weeks in duration will need to purchase a parking permit, however, this does not guarantee a parking space.  Application forms are available from your tutor or at the main Reception.  Students on JSA or ESA (WRAG) claiming 'Remission of Tuition Fees' or students attending 'Skills for Life' courses are exempt from this payment.

There is a College Childcare Centre for all daytime sessions during term time.  You will need to book a place as demand is high.  Please ask for details.

There is a cafeteria at college that is open during the day.  During the evening the Amigo Shop is open or there are vending machines offering drinks and snacks.

Cancellation of Courses

If we have to cancel a session due to unforeseen circumstances we will try to let you know as soon as we can.  It is important that you supply telephone numbers on your enrolment form to enable us to contact you.

In the case of adverse weather conditions please check the college website or the college answerphone and listen to local radio stations.

Refunds:

In the event of you being unable to commence your course, the following notice periods will apply.  Refunds may take up to 28 days to process.

• 28+ days prior to the start of course Full Refund
• 27 – 14 days prior to the start of course 75% Refund
• 13 days or less prior to the start of course No Refund

We are unable to provide a refund if you decide to withdraw after your programme of study has commenced.

If there is a medical reason why you cannot commence or continue your course, please write to the Head of Faculty with responsibility for Adult Courses, including a doctor’s certificate, to ask for special consideration.  The refund will be pro-rata depending on the classes attended.