NVQ Customer Service

At Alton College we are totally committed to ensuring that the success of our NVQ Customer Service programme leads to success for local businesses.

  • What is a Customer Service Apprenticeship?

Excellent customer service is key to any organisation’s success but is particularly needed in the current difficult and challenging economic climate to help retain and grow your customers' interaction with your business.

Alton College is able to leverage close connections with employers in the area and in doing so will ensure that the NVQ in Customer Service is demand led. The training is intended for new or current staff working in the customer service environment.

An apprentice is paid to work alongside experienced members of your staff and will gain job-specific skills for at least 30 hours per week. One day a week is then allocated to attending Alton College where the young person, aged 16 or over, will work towards their nationally recognised qualification NVQ Customer Service Level 2 or 3 depending upon their entry qualifications.

The end result is that as an employer you are able to train and develop and highly motivated and committed young apprentice, while receiving a government provided subsidy that lowers your employment overheads, who will continue to provide your customers with superior service long after the training ends.

Please contact Christine Burkie, Apprenticeship and Training Manager for further information on 01420 592210 who will be pleased to come and see you to discuss your training needs.