We are committed to continuous improvement and we want to know what our students, their parents and employers think of our courses and the quality of the services we provide. We receive many complimentary messages and they are greatly appreciated by our committed and excellent staff, but we also wish to hear about any causes for concern.
How to contact us
Causes for concern
Sixth form students or their parents should, in the first instance, contact the personal tutor unless this is not appropriate in which case they should contact the relevant Director of Learning.
Adult students should discuss problems with their course tutor unless this is not appropriate in which case they should contact the Director of Student Support and Admissions.
Higher Education students should discuss problems with their course tutor unless this is not appropriate in which case they should contact the Director of Student Support and Admissions.
It is College policy to encourage students, parents, employers and members of the community to resolve issues and disagreements informally, where possible. In the rare event that a matter cannot be dealt with in an informal way, the "Complaints Policy and Procedure" will be put into operation. This sets out the stages and timescales for formal complaints and appeals.
If matters cannot be resolved internally you can contact:
- the Education Funding Agency (if the complaint concerns a student aged 16-19)
- the Skills Funding Agency (if the complaint concerns adult students funded by the Skills Funding Agency
- the Office of the Independent Adjudicator for Higher Education (if the complaint concerns a student on a HE course who has previously complained to the appropriate HE institution)